As a Member Services representative, Mamen supports SFE’s clients to achieve their strategic and tactical membership and event goals. She utilizes her decision-making and problem-solving skills to ensure members receive excellent customer service and an overall satisfying experience. Mamen’s willingness to go the extra mile for members brings meaningful business and professional experiences to our clients and drives new and recurring revenue.

Mamen is responsible for the member service experience from beginning to end; she delivers a streamlined process for members worldwide. She collaborates with management to provide actionable data to drive top-line decisions and overall impact on revenue.

When Mamen isn’t in the office, you can find her baking new keto-friendly recipes and spending time with her daughter and friends.